Beta version is available for download, the official release is in 4 days.

See this addon in action here.

Facilitates the whole process of ticket management. You can easily track all incoming tickets, view ticket history and even create, edit, save canned respones. The system supports both multiple departments and managers enabling you to re-assign certain requests to managers responsible for certain problems or supported products. Setting up different ticket priorities allows distinguishing more urgent problems and ensures their response time.

Helpdesk features include:

100% Integrated into CS-Cart
Unlimited number of support tickets
All support tickets are stored in database
Ability to create ticket manually
Unlimited number of departments
Departments have own set of mail templates
Unlimited number of managers
Ability to assign managers to different departments
Ability to reassign tickets to other managers
E-mail notifications for both manager and customer
Ability to use special tags in email body and email subject
Ability to use predfined replies and signatures
Ability to associate ticket with an order no.
Ability to associate ticket with customer
Ability to edit, save, quote ticket posts
Unlimited priorities: high, normal and low ect...
Ability to use attarobotchments on both customer/admin side
Image validation to prevent robots submit
Create, edit, save, delete canned responses
Ability to assign canned responses to departments